Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Assume overall responsibility for design, development, and education of Infinite Campus data and schema management strategies Research and/or develop appropriate tooling and testing to ensure proper, standardized usage of the database and its schemas Mentor other software engineers providing guidance on developed Infinite Campus database schema best practices Demonstrate

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p